At ZiZi Tiger, we prioritize customer satisfaction and aim to offer the best service possible. However, due to ongoing developments in our logistics system, the following policy will apply for the next 6 months.

1. Temporary Policy (Next 6 Months)

1.1 No Returns or Refunds:

• For the next 6 months, refunds and returns will not be accepted for any purchased items.

1.2 Customer Action Required:

• If you wish to return an item, you must contact us using the contact form available on our website.
• Wait for our response with further instructions.

1.3 Hold on to the Item:

• After contacting us, we request that you retain the item for the full 6-month period. Once this period has ended and returns are accepted, you will receive an email notification with updated instructions.

2. Post 6-Month Policy Update

2.1 Customer Choice:

• After the 6-month period, when returns are accepted, you, as the customer, will have the option to decide whether you want a refund or an exchange for the returned item.

3. Product Inspection

3.1 Inspection Criteria:

• All returned items will be carefully inspected upon receipt. Items will be checked for:
  • Damage
  • Signs of Use
  • Wear

3.2 Condition Requirement:

• Products must be returned in their original, unused condition, with all packaging intact.
• Items showing signs of damage, use, or wear will not be eligible for refunds or exchanges.

4. Customer Support

• We understand that waiting for 6 months may be inconvenient, and we appreciate your patience during this time. If you have any questions or concerns regarding this policy, please reach out to us via the contact information provided on our website.